Job PostingsIf you have any questions, comments or information of general concern, please email to klewis@mastersommeliers.org, with Attention: Bulletin Board in the subject line and it will be posted here. If you are posting a job, put Job posting in the subject line. If you place a job posting, please inform us when the job is filled and we will remove the posting. Otherwise postings will be maintained for six months. The Court of Master Sommeliers reserves the right to screen submissions for appropriateness before posting. Director of Wine at ARIA Resort & Casino, Las Vegas, NVDIRECTOR OF WINE @ ARIA CityCenter presents an unprecedented opportunity to help create the most significant resort experience in the world. Become part of the team that will bring this vision to life by applying today. For more information or to apply for this position, please visit www.citycentercareers.com. Job Functions: o Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards o Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for Sommeliers o Develop new techniques of service towards maximum guest satisfaction at minimum operating costs o Establish par levels for supplies, wine and equipment, completing requisitions to replenish shortages or additional items needed for the anticipated business o Provide leadership in the development and monitoring of wine operations, fiscal budgets, and marketing strategies to produce both short-term and long-term profitability o Support the Vice President and Director Food and Beverage in the development and implementation of the strategic plan and vision for the wine program consistent with the company’s objectives o Provide leadership and direction in the execution and measurement of guest service standards within wine and beverage operations to ensure continued growth and profitability o Ensure all policies, procedures and practices are consistent with the company’s core service standards and brand attributeso Develop and maintain effective communications between all operating departments o Review POS pricing / maintenance issues to ensure proper amount is in the system o Utilize Avero to maximize sales, drive profits and control costs o Perform other management duties as assigned o Maintain complete knowledge of and comply with all departmental policies, procedures, and standards o Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy o Maintain positive guest relations at all times o Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately o Resolve guest complaints, ensuring guest satisfaction o Maintain complete knowledge of: all brands, particular characteristics and description of every wine/champagne by the glass and major wines on the wine list, designated glassware and garnishes for drinks, all bar menu items, preparation method/time, portion sizes, garnishes, presentation and prices o Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving o Review sales and beverage costs for previous day o Review weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands o Assign work and side duties to staff in accordance with departmental procedures o Monitor and handle problems with intoxicated guests and/or altercations o Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction o Other related duties as necessary Qualifications:Required: o At least eight years of service experience in a fine dining environment o Five plus years of supervisory experience o At least four years of wine and beverage service experience o Excellent knowledge of all beverage products, menu items and equipment used to perform these duties o Completion of Court of Master Sommeliers Advanced Course o Complete knowledge of health and safety regulations o Possess a High School Diploma and Formal education with a degree in a related field or equivalent work experience o Excellent communication skills, and able to read and write English o Able to work a flexible schedule o Individual must have excellent organizational skills; be able to function under time constraints and deadlines with attention to detail o Must possess effective listening abilities and be able to make strong judgment calls o Ability to access all areas of the facility
posted 6/26/09 |
